Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
 
Here’s how it works: 

Step 1: Once you are on the phone with a member of our support team, you will be directed to a web page to initiate the screen-sharing session. You will complete a few fields on the page, select your support representative from the drop-down menu and click the Click Here button.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Enrollment in the Help Desk program is easy and cost effective. For more details on the program, please send an email request to info@sysstat.com.

To get started, click here to be redirected to our Virtual Help Desk.